Articles on: Mundpay Producers

Seller Website Approval Requirements

This document details the mandatory requirements and best practices for the approval of the seller's main website with Mundpay.

1. Sales Page / Seller Website (Mandatory)


The main website must comply with the following items for the account to be approved:

  • Domain: A proprietary domain (.com) is mandatory, avoiding temporary pages (such as Netlify/Linktree).
  • Product/Company: Must clearly present the Product Page (course, e-book, SaaS, etc.) or the Company Page.
  • Copy/Communication: Communication must be responsible: no health claims, no promises, no espionage services, and no unreal financial gains.
  • Price: The price and currency of the product/service must be visible.
  • Delivery Method: The delivery method must be described (e.g., "immediate access in the seller's member area").
  • Refund/Guarantee: Refund/guarantee conditions must be visible, with a link to the complete policy.
  • Identification: Complete seller identification in the footer: Company Name (Razão social) and CNPJ (Brazilian Tax ID).
  • Contact/Support: Visible Contact/Support: Email with the seller's domain (e.g., suporte@yourdomain.com). WhatsApp/phone is optional.


2. Mandatory Pages


Links to the following pages must be visible in the website's menu and footer:

  • Support Page (Following the manual's example is recommended)
  • Refund Policy (Following the manual's example is recommended)
  • Privacy Policy (Following the manual's example is recommended)
  • Terms of Use Policy (Following the manual's example is recommended)

Suggestion: Use the online generator:https://politicaprivacidade.com/.



The footer must include:

  • Company Name (Razão social) + Seller's account CNPJ + Address.
  • Links to: Terms of Use, Privacy Policy, Refund Policy, and Support.
  • Educational Note (Optional): "Educational content. Results vary per person."


4. Best Practices for Faster Approval


Adopting the following practices can accelerate the approval process:

  • Using a support email with the seller's own domain (avoiding Gmail/Hotmail).
  • Page hosted on a .com domain.
  • Using neutral and precise language, avoiding phrases like "guarantees of results."
  • Simple layout, with main information visible above the fold and all links functional.
  • Checkout page with information consistent with the offer (same product name and price).


Examples of Mandatory Pages



1. Support Page — ACME Education Example


Contact Channels

  • Email: suporte@acme.com
  • WhatsApp: (11) 99999-0000
  • Response Time: up to 1 business day (Mon–Fri, 9 am–6 pm, BRT).

Refunds (7-Day Guarantee)

  • To request a refund, send an email with the subject "Refund – Order #XXXX" within 7 days of purchase.
  • Reversal processed using the same payment method within 7 business days after approval.

Product Access


2. Refund Policy Page — ACME Education Example


Guarantee Period

  • The deadline for requesting a refund is up to 7 days after payment confirmation.

How to Request

  • Send an email to suporte@acme.com with the subject "Refund – Order #XXXX".
  • Provide name, purchase email, and order number.

Refund Method and Timeframe

  • The refund is processed using the same payment method within 7 business days after the refund request is approved.

Exceptions

  • Refunds requested outside the 7-day period will not be accepted.
  • Purchases made by mistake must follow the same procedure and timeframe.


3. Privacy Policy (LGPD/GDPR equivalent) — Short ACME Education Example


  • Data Collected: name, email, phone number, purchase and access data.
  • Purposes: deliver the product/course, customer support, billing, and transactional communications.
  • Legal Basis: contract execution (art. 7º, V, LGPD) and consent where applicable.
  • Sharing: payment processors and infrastructure providers (hosting, email).
  • DPO Contact: privacidade@acme.com.
  • Note: This is a basic model; adjust the policy with your legal counsel.



ACME EDUCAÇÃO DIGITAL LTDA – CNPJ 00.000.000/0001-00
Rua Exemplo, 123 – São Paulo/SP – Brazil


[Terms of Use Link] [Privacy Policy Link] [Refund Policy Link] [Support Link]


Educational content. Results vary per person.

Updated on: 17/08/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!