> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://mundpay.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Seller Website Approval Requirements

###### This document details the mandatory requirements and best practices for the approval of the seller's main website with Mundpay.
###### 
## 1. Sales Page / Seller Website (Mandatory)

The main website must comply with the following items for the account to be approved:
* **Domain:** A proprietary domain (.com) is mandatory, avoiding temporary pages (such as Netlify/Linktree).
* **Product/Company:** Must clearly present the Product Page (course, e-book, SaaS, etc.) or the Company Page.
* **Copy/Communication:** Communication must be responsible: no health claims, no promises, no espionage services, and no unreal financial gains.
* **Price:** The price and currency of the product/service must be visible.
* **Delivery Method:** The delivery method must be described (e.g., "immediate access in the seller's member area").
* **Refund/Guarantee:** Refund/guarantee conditions must be visible, with a link to the complete policy.
* **Identification:** Complete seller identification in the footer: Company Name (Razão social) and CNPJ (Brazilian Tax ID).
* **Contact/Support:** Visible Contact/Support: Email with the seller's domain (e.g., suporte@yourdomain.com). WhatsApp/phone is optional.

## 2. Mandatory Pages

Links to the following pages must be visible in the website's menu and footer:
* Support Page (Following the manual's example is recommended)
* Refund Policy (Following the manual's example is recommended)
* Privacy Policy (Following the manual's example is recommended)
* Terms of Use Policy (Following the manual's example is recommended)
> **Suggestion:** Use the online generator:[https://politicaprivacidade.com/](https://www.google.com/url?sa=E&source=gmail&q=https://politicaprivacidade.com/).

## 3. Footer (Disclaimer and Identification)

The footer must include:
* Company Name (Razão social) + Seller's account CNPJ + Address.
* Links to: Terms of Use, Privacy Policy, Refund Policy, and Support.
* **Educational Note (Optional):** "Educational content. Results vary per person."

## 4. Best Practices for Faster Approval

Adopting the following practices can accelerate the approval process:
* Using a support email with the seller's own domain (avoiding Gmail/Hotmail).
* Page hosted on a **.com** domain.
* Using neutral and precise language, avoiding phrases like "guarantees of results."
* Simple layout, with main information visible above the fold and all links functional.
* Checkout page with information consistent with the offer (same product name and price).

## Examples of Mandatory Pages


### 1. Support Page — ACME Education Example

**Contact Channels**
* Email: suporte@acme.com
* WhatsApp: (11) 99999-0000
* Response Time: up to 1 business day (Mon–Fri, 9 am–6 pm, BRT).
**Refunds (7-Day Guarantee)**
* To request a refund, send an email with the subject "Refund – Order #XXXX" within 7 days of purchase.
* Reversal processed using the same payment method within 7 business days after approval.
**Product Access**
* Member Area:[https://acme.com/alunos](https://www.google.com/url?sa=E&source=gmail&q=https://acme.com/alunos)
* Having access difficulties? Send your purchase email and Order # number.

### 2. Refund Policy Page — ACME Education Example

**Guarantee Period**
* The deadline for requesting a refund is up to **7 days** after payment confirmation.
**How to Request**
* Send an email to suporte@acme.com with the subject "Refund – Order #XXXX".
* Provide name, purchase email, and order number.
**Refund Method and Timeframe**
* The refund is processed using the same payment method within 7 business days after the refund request is approved.
**Exceptions**
* Refunds requested outside the 7-day period will not be accepted.
* Purchases made by mistake must follow the same procedure and timeframe.

### 3. Privacy Policy (LGPD/GDPR equivalent) — Short ACME Education Example

* **Data Collected:** name, email, phone number, purchase and access data.
* **Purposes:** deliver the product/course, customer support, billing, and transactional communications.
* **Legal Basis:** contract execution (art. 7º, V, LGPD) and consent where applicable.
* **Sharing:** payment processors and infrastructure providers (hosting, email).
* **DPO Contact:** privacidade@acme.com.
* **Note:** This is a basic model; adjust the policy with your legal counsel.

### 4. Footer — Example

ACME EDUCAÇÃO DIGITAL LTDA – CNPJ 00.000.000/0001-00
Rua Exemplo, 123 – São Paulo/SP – Brazil

[Terms of Use Link] [Privacy Policy Link] [Refund Policy Link] [Support Link]

Educational content. Results vary per person.